DVD/CD-ROM drive

Question submitted by Stephanie on Saturday, August 30, 2008 at 00:50:44

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Question: My cd-rom drives cannot read any disc. When I insert disc it tells me please insert disc or there is no disc. My 1 and only driver is MITSUMI CR-4804TE. In device manager it states its working properly but no other evidence to back that up that I have seen. I have been working on this for days, PLEASE HELP ME!!!!!! Thx Steph

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Answer: There could be a spyware or virus problem on your system that is causing the drivers to malfunction or a software incompatibility (I even read that AVG virus scan has a known problem with some cd-devices that causes them to malfunction).

However, usually when the CD drives stop working there is a hardware failure on the drive itself. I would try a replacement drive in one of the bays if your system is clean. A new CD-RW drive is about $30-40 and is pretty easy to install in a desktop. If you're talking about a laptop you can try an external drive for a little more (the external would also work on the desktop as well if you have an available USB port). When hardware goes it sometimes doesn't report errors correctly to the motherboard so windows can't detect a problem.

Happy burning!

Ed Smit
Questions@JustAskEd.net
for more answers to your computer questions go to JustAskEd.Blogspot.com

Address book loss

Question submitted by
Ed Smith on Wednesday, August 27, 2008 at 05:17:23
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Question: After switching from 98 se to xp I lost my address book and all my pictures . Is there any way to recover these items ?

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Answer: Windows 98 had a different file structure than Windows XP. You're old files should be on the C: Drive in a My Documents folder. This is different than clicking on the My Documents on the Windows XP desktop. To find your lost files double click on My Computer, Double Click on C: and look for My Pictures and My Documents in the root directory. Your old files should be in those folders. (I'm making an assumption that you did a software upgrade to your old PC to make it run XP.)

Happy Hunting!
Ed Smit
Questions@JustAskEd.net
for more answers to computer questions go to JustAskEd.blogspot.com

What a Nasty Virus CNN Top 10 Stories Spam Virus

I have been spending way to much time cleaning off a virus that is spread through email and starts sending spam from your computer when it gets infected. It's hard to protect against unless you just don't open the email that says it's from CNN. The email is very convincing so beware. I have not been having any luck with standard virus protection or spyware protection with this one yet. However, if you do get infected you can manually clean it off by following these directions. Please, if you don't already own virus protection get AVG and save yourself the pain.

Find and Stop CNN.com Daily Top 10 Processes:
c:\WINDOWS\system32\CbEvtSvc.exe
c:\WINDOWS\system32\pphcjkrj0etfg.exe
c:\WINDOWS\system32\lphcjkrj0etfg.exe
c:\Program Files\rhcnkrj0etfg\rhcnkrj0etfg.exe
c:\Program Files\rhcnkrj0etfg\Uninstall.exe


Find and Unregister CNN.com Daily Top 10 DLL Files:
c:\Program Files\rhcnkrj0etfg\MFC71ENU.DLL
c:\Program Files\rhcnkrj0etfg\MFC71.dll
c:\Program Files\rhcnkrj0etfg\msvcp71.dll
c:\Program Files\rhcnkrj0etfg\msvcr71.dll

Find and Remove CNN.com Daily Top 10 registry values:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhcnkrj0etfg
HKEY_CURRENT_USER\Software\Sysinternals\Bluescreen Screen Saver
HKEY_LOCAL_MACHINE\SOFTWARE\rhcnkrj0etfg
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\CbEvtSvc
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\54c70b2e
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CBEVTSVC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CbEvtSvc
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\54c70b2e
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "lphcjkrj0etfg"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "SMrhcnkrj0etfg"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System "NoDispScrSavPage"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System "NoDispBackgroundPage"



Find and Delete CNN.com Daily Top 10 Files:
c:\WINDOWS\system32\CbEvtSvc.exe
c:\WINDOWS\system32\blphcjkrj0etfg.scr
c:\WINDOWS\system32\pphcjkrj0etfg.exe
c:\WINDOWS\system32\lphcjkrj0etfg.exe
c:\WINDOWS\system32\phcjkrj0etfg.bmp
c:\WINDOWS\system32\drivers\54c70b2e.sys
c:\Program Files\rhcnkrj0etfg
c:\Program Files\rhcnkrj0etfg\rhcnkrj0etfg.exe
c:\Program Files\rhcnkrj0etfg\rhcnkrj0etfg.exe.local
c:\Program Files\rhcnkrj0etfg\Uninstall.exe
c:\Program Files\rhcnkrj0etfg\database.dat
c:\Program Files\rhcnkrj0etfg\MFC71ENU.DLL
c:\Program Files\rhcnkrj0etfg\MFC71.dll
c:\Program Files\rhcnkrj0etfg\msvcp71.dll
c:\Program Files\rhcnkrj0etfg\msvcr71.dll
c:\Program Files\rhcnkrj0etfg\license.txt
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun\HKLM
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun\HKLM\RunOnce
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun\HKCU
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun\HKCU\RunOnce
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun\StartMenuCurrentUser
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Autorun\StartMenuAllUsers
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\BrowserObjects
c:\Documents and Settings\LocalService\Application Data\rhcnkrj0etfg\Quarantine\Packages
c:\Documents and Settings\All Users\Desktop\Antivirus XP 2008.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Antivirus XP 2008.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\How to Register Antivirus XP 2008.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\License Agreement.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Uninstall.lnk

If these instructions don't make sense to you. I have found that Spybot - Search and Destroy has helped remove most of the problem. Download Spybot, clean your system, then delete all of the files from your computer in the last list titled "Find and Delete CNN.com Daily Top 10 Files:"

You can find Spybot at...Click Here

If you don't have any virus protection you can get real virus protection here...
AVG

Quicktime Error 46

Question submitted by Corrine on Friday, July 25, 2008 at 00:13:59
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Question: Why is my itunes telling me that quicktime failed to initialize (error 2096) and quicktime tells me could not load or find the quicktime active x control?

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Answer: You need to first try removing and reinstalling Quicktime from a fresh download on the apple website. If that doesn't work try removing both iTunes and Quicktime and downloading new versions. If that doesn't work try installing an older version from a site called oldapps (look it up on google). Still not working, I offer online support and phone support.

Ed Smit
Questions@JustAskEd.net
646-373-8640

migrating netscape bookmarks

Question submitted by Arthur on Tuesday, July 1, 2008 at 12:50:44
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Question: How do I migrate Netscape 8.1 bookmarks (& other settings?) to a new installation on my notebook?

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Answer: In the Manage Bookmarks menu there is usually a way to Export the Bookmarks. It creates a file that you can transport to your other computer as an email attachment or on a USB memory stick, CD or other transfer method.

WOW! An IBM wheelwriter 3500

Submitted by antoinette on Wednesday, June 18, 2008 at 11:58:28
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Question: how do i save text to print it on several documents?

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Answer: Wow! I haven't seen a wheelwriter in 20 years. If it has a display screen there were commands listed under help for saving and printing. Usually if there is an F1 key on the keyboard this activates the help feature and F10 usually saves files. Also, you might find a manual on IBM's website ibm.com. It might take a little digging through their archives. I honestly didn't think there were any wheelwriters still in service.

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change to default icon

On 6/2/08, Eileen wrote:
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Question: Every icon goes to windows media player. Even windows explorer and the internet. How do I get my original icons back so I can play games and get into my documents?
Thanks

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Answer: There are a lot of complaints about Windows Media Player on
the Internet. Did you recently upgrade it or your virus protection?
Try uninstalling Windows Media Player to see if the icons switch back
to normal (Start/Control Panel/Add/Remove Programs/Remove) and use
iTunes or something else a little less buggy for your media. If you're
trying to download library media then you can't do it without some
version of WMP but try an older version than the one you currently
have. Also, check to make sure that your virus protection is current
and up to date. If it isn't, correct that right away. There are
viruses that take control of your icons and do strange things with
them.