YVONNE'S LAPTOP

QUESTION:
On 3/24/08, Leslie wrote:
Dear Ed,
We are still having strange problems with the Toshiba laptop. We can not get an internet connection and I can not even pull up the option to connect to Your Neighbor (our lnysis). The following 2 advisories come up:
PORT MAGIC EXPERIENCED A FATAL ERROR AND MUST BE RESTARTED. CODE: AN EXCEPTION WAS GENERATED WITH THE FOLLOWING CODE: Oxe06d7363. PRESS [OK] TO RESTART PORT MAGIC, OR [CANCEL] TO EXIT.
(I press OK but same wArning comes back.)
APPLE MOBILE DEVICE SERVICE.EXE APPLICATION ERROR. THE INSTRUCTION AT "Ox0072806f" REFERENCED MEMORY AT "Ox00947230". THE MEMORY COULD NOT BE "WRITTEN". CLICK ON OK TO TERMINATE THE PROGRAM.
What do I do?
Regards,
Leslie

ANSWER:
Hi Leslie,

Yvonne must have loaded them or they were added automatically by AOL. They interfere with wireless networking and should be removed from the system. To remove them click on Add/Remove programs in the control panel and click on the program name and hit remove on the right. Try removing port magic first and see if the connection improves. If you're still having problems remove the apple mobile software. I wasn't aware that you had an iTouch or iPhone connected to that laptop. Do you? That is the only reason to have that Apple software installed.

Let me know what happens.

All the best,

Ed Smit
Questions@JustAskEd.net

spyware,hijack

On 3/19/08, Larry wrote:
Question: Reanimate is a spyware company who has entered or as I would put it hijacked my computer. I have tried to remove with Superantivirus software and Mcafee. This program will not allow me to use any of them. i downloaded hijackthis and the program is blocking it also. Help!

---------------------------------------------------------------------------

Answer: Have you tried Spybot - Search and Destroy or Ad-Aware to remove it? You can download these from download.com.

My Mac is sick

Bev writes: My Mac has recently been shutting down randomly while in the middle of use. No particular programs.

Answer: There can be many reasons for a computer shutting down randomly. Most likely causes are a faulty connection to power (check all of your cords and surge suppressors) or the power supply inside the Mac is defective. Based on their advertisement you'd think they never have a problem but their iMac line has had some power supply issues and of course since the unit is all self-contained (screen, cpu, power supply) in one case you need to drag the whole thing into the shop. In the NYC area I always recommend a store called Tekserve. They are the kings in getting a misbehaving Mac working again. Since I don't know what area you're in Bev you will have to lookup Mac repair in your area.

Good luck!
For more answers to your questions check out JustAskEd.blogspot.com

Just For Fun

I don't know who wrote this originally but it cracked me up. I have always appreciated Abbott and Costello.

Subject: ABBOTT AND COSTELLO 2009

If Bud Abbott and Lou Costello were alive today, their infamous sketch, "Who's on First?" might have turned out something like this:

COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT

ABBOTT: Super Duper computer store. Can I help you?

COSTELLO: Thanks. I'm setting up an office in my den and I'm thinking about buying a computer.

ABBOTT: Mac?

COSTELLO: No, the name's Lou.

ABBOTT: Your computer?

COSTELLO: I don't own a computer. I want to buy one.

ABBOTT: Mac?

COSTELLO: I told you, my name's Lou.

ABBOTT: What about Windows?

COSTELLO: Why? Will it get stuffy in here?

ABBOTT: Do you want a computer with Windows?

COSTELLO: I don't know. What will I see when I look at the windows?

ABBOTT: Wallpaper.

COSTELLO: Never mind the windows. I need a computer and software.

ABBOTT: Software for Windows?

COSTELLO: No. On the computer! I need something I can use to write proposals, track expenses and run my business. What do you have?

ABBOTT: Office.

COSTELLO: Yeah, for my office. Can you recommend anything?

ABBOTT: I just did.

COSTELLO: You just did what?

ABBOTT: Recommend something.

COSTELLO: You recommended something?

ABBOTT: Yes.

COSTELLO: For my office?

ABBOTT: Yes.

COSTELLO: OK, what did you recommend for my office?

ABBOTT: Office.

COSTELLO: Yes, for my office!

ABBOTT: I recommend Office with Windows.

COSTELLO: I already have an office with windows! OK, let's just say I'm sitting at my computer and I want to type a proposal. What do I need?

ABBOTT: Word.

COSTELLO: What word?

ABBOTT: Word in Office.

COSTELLO: The only word in office is office.

ABBOTT: The Word in Office for Windows.

COSTELLO: Which word in office for windows?

ABBOTT: The Word you get when you click the blue "W".

COSTELLO: I'm going to click your blue "w" if you don't start with some straight answers. What about financial bookkeeping? You have anything I can track my money with?

ABBOTT: Money.

COSTELLO: That's right. What do you have?

ABBOTT: Money.

COSTELLO: I need money to track my money?

ABBOTT: It comes bundled with your computer.

COSTELLO: What's bundled with my computer?

ABBOTT: Money.

COSTELLO: Money comes with my computer?

ABBOTT: Yes. No extra charge.

COSTELLO: I get a bundle of money with my computer? How much?

ABBOTT: One copy.

COSTELLO: Isn't it illegal to copy money?

ABBOTT: Microsoft gave us a license to copy Money.

COSTELLO: They can give you a license to copy money?

ABBOTT: Why not? THEY OWN IT!

(A few days later)

ABBOTT: Super Duper computer store. Can I help you?

COSTELLO: How do I turn my computer off?

ABBOTT: Click on "START".............?